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How We Handle Your Data and Account Policy

This page explains what kyoto98 collects, how we store it, and what you can do about it. We keep this straightforward because your account data ties directly to your DANA, OVO or GoPay wallet — and you deserve clarity on how that information moves…

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kyoto98 How We Handle Your Data and Account Policy
POLICY CONTACT PATHS

Reach Us About Legal or Data Questions

If you have a question about your data, want to request deletion or need clarification on any policy point, we have three direct paths open. Each connects you to the same team — pick whichever fits your moment.

Team online

Live Chat

Open live chat from any page on the site. Our support team handles data requests, account queries and policy clarification in real time. No need to leave the lobby — the chat widget sits in the corner of your screen on both mobile and desktop.

Email Channel

Send your request via email and expect a reply within one working day. Attach screenshots or reference your account ID so we can locate your records quickly. Email works well for formal deletion requests or data export asks.

Help Centre Form

Fill in the structured form in our help centre. Choose the category — data request, cookie query or account closure — and we route it to the right handler. You get a confirmation message with a reference number immediately.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We break our data practices into six clear areas so you know exactly what happens behind the scenes. Each one ties back to your account security and your rights as someone who deposits through DANA, OVO or GoPay.

Encryption at Rest

Your personal and financial data sits on encrypted storage. Even if someone gained physical access to a server, the raw data would be unreadable without the decryption keys held separately by our security operations team.

Cookie Scope

We use functional cookies to keep your session alive and analytics cookies to understand lobby navigation patterns. No advertising cookies run on our site. You can disable analytics cookies from the consent banner without losing access to your account.

Account Security Layers

Every login triggers a device check. If we detect a new device or unusual location, we send a verification code to your registered contact. This prevents unauthorised access even if your password is compromised somewhere else.

Retention Timeline

We keep active account data for as long as your account is open. After you close it or request deletion, we retain records only for the period local law requires — then we wipe them. No indefinite storage.

Who to Contact

Our data protection queries go through the same support team you use for deposits and withdrawals. Reach them via live chat, email or the help centre form. They escalate to our compliance handler when a formal request comes in.

Requesting Changes

You can ask us to correct inaccurate data, export everything we hold on you, or delete your records entirely. Submit your request through any support channel. We confirm receipt within one working day and action it as quickly as local requirements allow.

Common Questions About Policy and Data Rights

These are the questions we hear most often from account holders about how kyoto98 handles data, cookies, and legal standing. Each answer is specific to our platform and the regions we serve.

We collect your name, email, phone number, wallet reference for DANA, OVO or GoPay, and your device fingerprint. This is the minimum we need to process transactions and verify your identity. We do not request documents beyond what local compliance requires.

Yes. Send a data export request through live chat, email or the help centre form. We compile everything we hold — transaction history, personal details, session logs — and deliver it in a standard format within a few working days.

Submit a deletion request through any support channel. Once we verify your identity, we remove your personal data after any legally mandated retention period ends. You receive confirmation when the deletion is complete.

No. We run functional cookies to maintain your session and analytics cookies to understand navigation patterns. No behavioural ad trackers operate on our site. You can opt out of analytics cookies from the consent banner at any time.

We freeze your account and retain data only for the period local law requires. After that window closes, we purge your records. You can still request an export before the purge deadline through our support channels.

Wallet references are stored in encrypted form, separate from your other personal data. Our system never stores your full wallet PIN or password — only the reference needed to route transactions. Access is limited to authorised operations staff.

Eligibility depends on local law in your region. We do not make blanket legality claims. If your jurisdiction permits access, you can use kyoto98. If regulations change, we notify affected account holders and explain next steps.

Our standard support team receives all data queries — live chat, email or help centre form. They escalate formal requests to our compliance handler. You do not need a separate channel or department for privacy matters.

Session logs — IP address, device type, login timestamps — are retained for the duration your account stays active plus any post-closure period local law mandates. After that, they are deleted alongside your other personal records.

You can disable analytics cookies without any impact on your account or lobby access. Functional cookies must remain active for your session to work — they keep you logged in and remember your language and layout preferences.

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