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How kyoto98 Handles Your Privacy

We collect only what we need to run your account and process payments through DANA, OVO, or GoPay. This page explains what data we hold, why we hold it, and how you can request changes or deletion — straightforward, no legal fog.

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to know what data we hold, need a correction, or want something deleted, these are the channels you use. Each request is handled by our data team, not general support, so the person reading your message already understands privacy context.

Team online

Live Chat

Open the chat widget from any page on mobile or desktop. Select the privacy category before typing your message so it routes directly to the data team rather than general queries.

Email Request

Send your request to the address shown in your account settings under the privacy section. Include your registered email and a brief description of what you need — access, correction, or deletion.

Account Settings

Inside your account panel you can update your phone number, email, and display name yourself without waiting for support. Changes to verified identity fields still need a manual review step.

DATA HANDLING PRACTICES

How We Store, Secure, and Manage Your Information

We approach your data the way we approach your wallet balance — it belongs to you and we keep it protected. Below are the specific practices we follow so you know exactly what happens behind the interface when you deposit via GoPay or update your profile from your phone.

Encryption in Transit Every request between your device and our servers travels through TLS encryption. Whether you are topping up via OVO at midnight or browsing the lobby on mall WiFi, the connection stays protected from interception.
Cookie Management We use session cookies to keep you logged in and preference cookies to remember your language and last lobby tab. No advertising cookies are placed. You can clear them from your browser at any time without affecting your account balance.
Account Security Layer Your login is protected by OTP verification sent to the phone number on file. If you change devices, a new verification step triggers automatically so nobody else can access your wallet or personal details.
Data Retention Period We keep transaction records and identity verification data for as long as required by applicable local regulation. Once that period ends or you request deletion and no legal hold applies, we remove it from active systems.
Third-Party Sharing We share data only with payment processors like DANA, OVO, and GoPay to complete your transactions, and with identity verification partners when onboarding requires it. No data goes to unrelated marketing companies.
Your Right to Access and Delete You can request a full copy of the personal data we hold or ask for deletion through live chat or email. We respond within a reasonable timeframe and confirm once the action is complete, so you are never left guessing.

Common Questions About Your Data and Privacy

These are the questions our data team gets asked most often by account holders in Indonesia. If your question is not here, use the contact paths above and we will answer directly.

We collect your name, email address, phone number, and the e-wallet reference you use for deposits through DANA, OVO, or GoPay. This is the minimum needed to verify your identity, process payments, and keep your account secure.

No. We never sell or rent your personal information to third-party marketers. Data is shared only with payment processors to complete your transactions and identity verification partners during account onboarding — nothing beyond that.

Open live chat and select the privacy category, or send an email from your registered address requesting a data access report. Our data team compiles what we hold and sends it to your verified email within a reasonable timeframe.

Yes. Submit a deletion request through live chat or email. If no legal hold or regulatory retention requirement applies, we remove your personal data from active systems and confirm the deletion to you once complete.

Inactive accounts still retain data for the legally required retention period. After that window closes, or if you request deletion, we purge personal details. Transaction records may persist in anonymised form for regulatory compliance.

Payment data travels through TLS-encrypted channels. We store only the transaction reference and amount needed for reconciliation — not your full e-wallet credentials. The actual fund transfer is handled entirely by DANA, OVO, or GoPay on their secure infrastructure.

We use session cookies to keep you logged in and preference cookies for your language and lobby state. No advertising trackers are placed. You can disable cookies in your browser settings, though it may log you out between visits.

Yes. If we make a material change to how your data is collected, stored, or shared, we send a notification to the email linked to your account before the change takes effect, giving you time to review and decide.

We follow applicable local regulations for each region where access is permitted. If Indonesian law imposes specific data-handling obligations, we comply with those. Availability depends on local law and eligible regions.

Go to your account settings panel and edit the phone or email field directly. Changes to your primary verified email or phone trigger an OTP confirmation step to make sure only you can make that update.

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